Returns & Exchanges

At Fantôme, we want you to be completely enamored with your beauty ritual; if you are not satisfied, we offer returns on most products within 30 days of delivery. Due to hygiene standards, items must be in their original, unopened packaging to qualify for a full refund.

1

Initiate Your Request

Visit our online portal with your order number and email address to select the items you wish to return and receive a digital authorization.

2

Prepare the Package

Carefully pack your unused items in their original box and include the printed return slip to ensure your refund is processed accurately.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop your package at any authorized carrier location.

4

Receive Your Refund

Once our studio inspects the return, your original payment method will be credited within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing